We deliver printed photos in two ways:
Pickups - Some orders can be printed overnight and are available for pickup the next morning at our sales locations. If for any reason, the pickup is not available when promised, we will deliver the photo to your home at no cost to you via U.S. Mail or Fedex Ground. If the order is placed as a pickup and the customer fails for any reason to pick it up, we can send the order via U.S. Mail or Fedex Ground at the customer's expense.
Mail Orders - Mail orders are printed at a later time than pickup orders and can sometimes take up to 4 weeks for delivery during our busiest seasons. Mail orders are delivered via U.S. Mail or Fedex Ground.
Digital orders are usually sent the day of purchase. However, during high volume periods, it may take up to 48 hours to send your order.
We have several methods of sending digital files. Our preferred method is Google Drive, which is compatible across many devices, doesn't require you to make an account to access your photos, and provides an easy way to share your photos with friends and family. The link is sent during the upload process and it may take several hours for all images to appear. If your photos have not arrived or you have not received the link within 48 hours, contact us and let us know.
We keep all digital files archived. However, we encourage you to make a backup of your own.
We are happy to replace digital files you have purchased at any time, provided our archives are still intact. Older Archived files are stored on DVD/CD and we cannot guarantee the life of the files due to deterioration. The life expectancy of this media is about 5 years.
As long as we have the ability, we will gladly resend any digital files you have purchased.
Damaged or Incorrect Prints
If you should receive a damaged or incorrect photo via pickup order, please inform our staff and a reprint will promptly be issued for pickup, or, if necessary, sent to you at no cost. If you should receive a damaged or incorrect photo via mail order, please fold the photo up and mail it back to us in a regular envelope, or you can email us a photo of the damage. Be sure to include your name, address, shooting date/location, name order is under, and a description of the problem. We will promptly replace the photo at no additional cost to you.
We can only make our living if our customers are happy.
We do our best to provide top-quality product, but based on volume and many variables, we occasionally cannot meet this goal.
We will happily refund money under the following circumstances:
(1) If for any reason we are unable to deliver a pre-paid photo to you.
(2) If there is an uncorrectable physical defect with the negative or digital file that produces a flawed print.
We accept Visa, Master Card, Discover and American Express. Personal checks and cash are always welcome.